Refund Policy

Overview

This Refund Policy clearly defines all standardized rules for order refunds, eligible refund scenarios, processing procedures, and service commitments for all purchases made through our official website. The core goal of this policy is to provide every customer with transparent, fair, and hassle-free refund services, fully protect legitimate shopping rights and interests, and create a secure and reassuring cross-border shopping experience.
All terms in this policy apply to all products, orders, and user groups on the website. By placing an order and completing payment on our platform, all customers are deemed to fully understand and accept all refund rules stipulated below. We adhere to a customer-oriented service principle, standardize every refund process, and ensure that all compliant refund applications can be processed efficiently and fairly.

General Refund Eligibility

We support flexible and customer-friendly refund applications for eligible orders within the valid service period. All products purchased on our website enjoy a unified long-term after-sales protection window. Customers can apply for returns and corresponding refunds within 60 days from the delivery completion time if they are not satisfied with the product use effect, product matching degree, or overall shopping experience.
This extended eligibility window is designed to adapt to the actual usage cycle of daily care products, allowing customers sufficient time to fully test products, observe usage effects, and confirm product applicability. All compliant return applications will be approved without unreasonable barriers, as long as the returned goods maintain complete packaging, intact appearance, and no artificial damage or excessive use that affects secondary sales.
Refund applications will be approved in full compliance with our service standards for multiple scenarios, including unsatisfactory product experience, inappropriate product selection, product quality problems, logistics damage, and other legitimate shopping situations. We strictly prohibit arbitrary rejection of compliant refund applications and always take the initiative to protect customer rights and interests.

Standard Refund Processing Timeline

We implement a fixed and efficient refund processing cycle to ensure that every customer can get a clear and predictable fund processing progress. After we receive, inspect, and confirm that the returned products meet the return acceptance standards, we will officially initiate the refund procedure.
All formal refunds will be fully processed within 5 to 10 business days. The refund amount will be completely returned through the original payment channel used by the customer during order payment. The final arrival time of the fund may have a slight floating range affected by the processing rules of different payment platforms, but we will complete all internal refund operations within the specified time limit.
For orders with confirmed quality problems, logistics errors, or our service faults, we will prioritize the processing of refund applications to minimize the time cost and economic loss of customers. During the whole processing period, customers can check the order status and refund progress at any time through the official website or consult our customer service team for follow-up feedback.

Full Refund & Partial Refund Rules

For eligible returned products that meet all return standards, we provide full refund services corresponding to the actual payment amount of the order. The full refund scope covers all product fees paid by customers. Combined with our consistent zero-hidden-fee service commitment, there will be no arbitrary deduction of handling fees, service fees, logistics fees, or other additional fees during the refund process.
In special scenarios such as partial product return in a single order, we support reasonable partial refund settlement. The refund amount will be calculated according to the actual unit price of the returned products, ensuring accurate, fair, and transparent settlement without arbitrary deduction or miscalculation. All refund calculation standards are open and consistent, maintaining unified rules for all customers.

Free Shipping & Tariff Related Refund Rules

Our website provides global free shipping services for all orders, and we fully bear all tariffs and cross-border related fees incurred in the logistics process. Customers do not need to bear any additional fees during shopping and after-sales processing.
For eligible refund orders, since all shipping and tariff costs are independently borne by our store, there will be no deduction of shipping fees, customs fees, or cross-border service fees from the customer’s refund amount. Customers only need to bear the return shipping cost of the goods themselves, and no other hidden costs will be generated in the whole refund process.

Ineligible Refund Scenarios

To ensure the fair operation of the overall after-sales system and protect the legitimate rights and interests of both parties, the following situations do not support refund applications: products that exceed the 60-day after-sales protection window; returned goods with serious artificial damage, missing accessories, destroyed packaging, or excessive use that affects secondary sales; invalid return applications caused by customer personal reasons such as wrong delivery address filled in by users and failed delivery.
In addition, malicious refund applications, repeated invalid applications, and abnormal refund behaviors that violate shopping fairness and service rules will not be approved. We will verify the authenticity and compliance of each application to maintain a standardized and fair shopping environment for all users.

Refund Consultation & Problem Handling

If customers encounter problems such as unclear refund progress, abnormal fund arrival, uncertain application conditions, and other doubts during the refund application and processing process, they can initiate consultation and feedback through the Contact Us page on the official website at any time.
Our professional customer service team will provide one-to-one accurate replies, professional guidance for application operations, and targeted solutions for abnormal order situations. We will track the whole process of eligible refund applications until the funds are successfully returned to the customer’s original payment account, ensuring that every after-sales demand is properly resolved.

Policy Adjustment Statement

We reserve the right to optimize and adjust the content of this Refund Policy according to business iteration, service upgrade, and market standard changes. All updated policy contents will be displayed on this page in real time and take effect automatically after publication.
Customers are recommended to check the latest refund policy rules regularly. Continued use of the website and continued placement of orders after policy updates will be regarded as recognition and acceptance of the latest policy terms.