Shipping Policy

Overview

This Shipping Policy outlines the complete set of official rules, processing standards, delivery timelines, and liability specifications that govern all order shipping services on our website. The policy is formulated to deliver standardized, transparent, and reliable delivery arrangements for all global customers, ensuring every order is processed, packaged, and delivered in an orderly and predictable manner. All shipping-related services provided by our store strictly follow unified operational standards to maintain stable service quality and protect customer shopping experience.
All orders placed on our official website are subject to the terms of this Shipping Policy. By completing payment and confirming order placement, customers acknowledge full understanding and acceptance of all shipping rules stated below. We adhere to standardized operational processes throughout order processing and international delivery to ensure consistency and reliability for every transaction.

Order Processing Time

All successfully paid orders will enter our official processing queue immediately after payment confirmation. Our professional warehousing and logistics team conducts comprehensive order verification, product inspection, safety packaging, and outbound arrangement in strict accordance with standardized procedures. All orders will be processed and dispatched within 1 to 3 business days after payment confirmation.
Order processing time excludes weekends and regular non-business days. During periods of high order volume, routine platform maintenance, or operational arrangement adjustments, individual orders may encounter slight processing delays. We always prioritize order processing efficiency and will complete outbound arrangements as quickly as possible while ensuring product packaging quality and inspection standards.

Global Delivery Timeframe

We maintain a stable and efficient global cross-border logistics system to support delivery services to regions around the world. After order outbound, the standard delivery cycle for all global orders ranges from 6 to 12 business days. This delivery cycle covers the entire logistics process including cross-border transportation, customs clearance inspection, regional distribution, and final delivery to the customer’s designated shipping address.
Delivery progress may be affected by objective uncontrollable factors in individual scenarios, including regional customs inspection arrangements, local logistics operational efficiency, extreme weather conditions, and regional transportation scheduling adjustments. Minor fluctuations in delivery time do not affect the normal validity of orders and after-sales rights. We always monitor logistics status in real time and ensure stable delivery progress for all eligible orders.

Customs and Import Duty Terms

We take full responsibility for all tariffs, import taxes, customs clearance fees, and other cross-border related expenses incurred during the international transportation and customs clearance process of customer orders. All possible additional fees generated during cross-border logistics are fully undertaken by our store, and customers will not bear any extra charges related to customs clearance and import procedures.
Our team completes standardized customs declaration and clearance arrangements in accordance with international cross-border trade specifications and local regional regulatory requirements. Customers do not need to participate in customs processing or pay any related fees throughout the entire delivery process, ensuring a worry-free cross-border shopping and delivery experience.

Order Shipping Information Confirmation

Customers shall ensure the accuracy and completeness of shipping information when placing orders, including recipient name, valid contact information, detailed delivery address, and regional postal codes. Accurate shipping information is the core premise to ensure smooth delivery of orders.
We will not take responsibility for delivery failures, order return delays, or logistics abnormalities caused by incorrect address filling, incomplete information, invalid contact methods, or personal modification of delivery addresses by customers. Customers can verify and adjust order information in a timely manner before order outbound; once the order enters the logistics transportation process, no address modification support will be provided.

Logistics Tracking & Order Follow-up

After the order is successfully dispatched, we will generate an official logistics tracking record for the order. Customers can check the real-time transportation status, delivery progress, and regional distribution information of the order through the official query channel. We maintain continuous tracking of all in-transit orders to ensure timely detection and processing of logistics abnormalities.
If customers encounter abnormal logistics status, delayed delivery, or unclear transportation progress during order delivery, they can submit consultation and feedback through the Contact Us page on the official website. Our service team will promptly verify the order logistics situation, provide professional progress feedback, and assist in solving various delivery-related problems.

Delivery Completion & Receipt Confirmation

The order is deemed successfully delivered when the logistics system shows completed delivery and the package is signed for at the customer’s designated shipping address. Customers are advised to check the package appearance and product integrity in a timely manner after receiving the goods. If there are problems such as package damage, product missing, or abnormal goods, customers can contact our customer service team within a valid period for targeted processing.
For packages that are automatically signed for by local logistics agencies, community receiving points, or property management departments due to regional delivery rules, the system signing status will be regarded as the standard for delivery completion. Customers can check the receiving location and pickup rules through logistics tracking information.

Shipping Exception Handling Rules

In view of objective logistics exceptions such as prolonged customs inspection, regional transportation suspension, package detention, and force majeure factors, we will actively follow up the order progress and update the latest logistics status in a timely manner. For orders affected by objective factors and unable to be delivered normally, we will provide reasonable follow-up solutions based on the actual order situation to protect customer legitimate rights and interests.
We do not undertake liability compensation for delivery delays caused by force majeure events, including extreme weather, natural disasters, regional policy adjustments, customs temporary inspection upgrades, and other uncontrollable factors. However, we will always maintain active communication and try our best to assist customers in solving order problems and reducing shopping inconvenience.

Policy Update Statement

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics system upgrades, service iteration, and global transportation rule changes. All updated policy content will be publicly displayed on this page and take effect automatically after publication.
Customers can check the latest shipping service rules regularly. Continued use of the website and continued order placement after policy updates will be deemed as recognition and acceptance of the latest policy terms.