Terms of Purchase

Overview

These Terms of Purchase govern all purchase transactions, order fulfillment rules, consumer rights, and service terms applicable to all orders placed on our official website. This document serves as the official binding standard for all shopping behaviors between our platform and global customers. All users who browse the website, place orders, and complete payments fully confirm that they have read, understood, and agreed to abide by all purchase terms listed below. We provide standardized, transparent, and customer-centric shopping services in strict accordance with these terms to ensure fair and secure transaction experiences for every user.
These purchase terms apply to all products, services, and order behaviors on the website. Any dispute, consultation, or after-sales problem arising from product purchases shall be resolved in accordance with the rules specified in this document and our other official supporting policies, including customer service policies, refund policies, and shipping policies.

Pricing & Currency Standard

All product prices displayed on our official website adopt a unified global pricing standard. The sole settlement currency for all orders is United States Dollar (USD). All displayed prices are final transaction prices, with no hidden fees, arbitrary surcharges, or exchange rate additional charges. We maintain consistent pricing rules for all global users to ensure shopping fairness and price transparency for every customer.
The website regularly launches sitewide discount activities, allowing users to purchase high-quality products at more competitive prices. All discount information is displayed openly on the corresponding product pages and activity pages. The actual payment amount of the order shall be subject to the final discounted price displayed on the settlement page. All pricing and discount rules are implemented uniformly and fairly for all customers without regional discrimination or preferential differences.

Order Processing & Delivery Terms

After the customer completes order payment and the system confirms the transaction successfully, we will enter the official order processing procedure. All paid orders will be processed, inspected, packaged, and arranged for shipment within 1 to 3 business days. The order processing period excludes weekends and non-business working days. In cases of high order volume or routine system maintenance, individual orders may encounter minor processing delays, and we will always prioritize order fulfillment to ensure efficient outbound delivery.
After the order is dispatched, it will enter the standard logistics distribution process. The overall delivery period of the order is stably controlled within 6 to 12 business days, covering the whole process of product outbound, cross-border transportation, customs clearance inspection, and final delivery. We strictly control the logistics operation process to ensure that customers can receive ordered products within a predictable and stable time cycle.
Customers shall ensure the authenticity, accuracy, and completeness of the recipient name, contact information, and delivery address when placing orders. Any logistics abnormality, delivery failure, or return delay caused by incorrect information filled by customers shall be borne by the customer. Once the order enters the logistics transportation state, no address modification or temporary intercept service can be provided.

Global Shipping Service Terms

We provide full global free shipping services for all orders on the website. There is no minimum order amount threshold, no weight limit, and no regional restriction for free shipping services. All shipping costs are fully covered by our platform, and customers do not need to pay any shipping fees during the entire purchase and delivery process.
While providing free global shipping, we fully undertake all tariffs, import taxes, customs clearance fees, and other cross-border related expenses incurred during the product transportation and customs clearance process. Customers will not bear any additional hidden charges or miscellaneous fees generated in the cross-border transaction process. All order display prices and settlement prices are completely transparent, realizing zero-extra-cost shopping experience for global users.

Return Service Terms

We provide a humanized and customer-friendly long-term return protection mechanism for all purchased products. All orders enjoy a unified 60-day return protection period, calculated from the official completion time of order delivery. Within the valid return period, customers can apply for product returns for any personal reason including unsatisfactory product experience, inappropriate product effect, or mismatched use demand.
The long return window is formulated based on the actual use scenario of daily care products, fully considering that users need enough time to test products, verify use effects, and confirm product applicability. To ensure the normal processing of return applications, the returned products need to keep intact packaging, complete accessories, and no serious artificial damage or excessive use that affects secondary sales.
All eligible return applications will be reviewed and processed fairly and efficiently. We will not set unreasonable barriers or refuse valid return applications without cause, fully protecting the legitimate shopping rights and interests of every customer.

Refund Processing Terms

After we receive and inspect the returned products and confirm that they meet the official return standards, we will immediately initiate the formal refund procedure. All refunds will be completed within 5 to 10 business days. The refund funds will be returned through the customer’s original payment channel, and the specific arrival time may be slightly affected by the processing rules of different payment platforms.
In the refund processing process, we will not deduct any unreasonable fees including shipping fees, handling fees, and service fees. For all eligible return and refund orders, we will implement full refund rules in strict accordance with the actual payment amount to ensure fair and standardized refund processing.
If customers have doubts about refund progress, fund arrival status, or refund rules, they can submit consultation and feedback through the Contact Us page on the website at any time. Our professional customer service team will respond quickly and solve relevant problems for users.

Order Modification & Cancellation Rules

Customers can apply for order information modification or order cancellation before the order is officially processed and shipped. Once the order completes outbound delivery and enters the logistics transportation link, no order cancellation or information modification service will be supported. Users need to confirm product selection, delivery information, and order details carefully before submitting payment to avoid transaction disputes.
For cancelled orders that have not been shipped, we will process the fund settlement and refund procedure in a timely manner in accordance with official rules to ensure that user funds are safely returned.

Customer Service Support

For all pre-sales consultation, product parameter inquiry, order problem feedback, return and refund application guidance, and policy interpretation demands generated during the purchase process, customers can obtain official and professional support through the Contact Us page of the website. Our customer service team maintains a professional, patient, and efficient service attitude to solve all shopping doubts and transaction problems for users.

Terms Update & Recognition

We reserve the right to adjust and optimize the content of these Terms of Purchase according to product iteration, service upgrade, and platform operation optimization. All updated terms will be displayed on this page in real time and take effect automatically after public release.
All behaviors of users continuing to browse the website, place orders, and complete transactions after the terms are updated will be deemed as full recognition and acceptance of the latest purchase terms. Users are recommended to check the latest rule content regularly to ensure a smooth shopping transaction experience.